Practical Problem Solving for the Entire Service Center
  • Category: Webinar Recording
  • Presenter: Mike Howell, EASA Technical Support Specialist
  • Recording duration: 53 minutes
  • Language: English

This product is available as a download


This presentation focuses on a report format developed by Toyota for a simple, yet methodical approach to document improvement. Whether you're dealing with problems related to sales, purchasing, repair or testing, if all team members can learn to speak the same, simple problem-solving language, they can tackle problems efficiently and effectively.

This presentation is best suited for executives, managers, team leaders and front line supervisors from the office and service center who want to understand and implement such a program.

System requirements
• A web browser
• Adobe Flash Player (Download it for free from https://get.adobe.com/flashplayer)
• Adobe Reader (For viewing and printing the included handout. Download it for free from https://get.adobe.com/reader)

Pricing
Downloadable version ... $89 for members, $199 for nonmembers
CD-ROM version ... $109 for members, $219 for nonmembers
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